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Entries from November 2007

Service With a Smile

November 9th, 2007 · Comments Off · Bookeepers

Out of sight, out of mind – seems to be the approach to customer service by the Banks At branch level, where the Bank staff directly interact with the customers, the staff are doing everything they can to provide customer service – except for the blonde at the Burleigh branch who feels it’s more imprtant [...]

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QuickBooks on a Mac?

November 8th, 2007 · Comments Off · Bookeepers

We had an enquiry about running Quickbooks accounting Software on a Mac. When contacting Quicken in Australia a whileback, the response was: “Quicken Australia did produce Mac compliant software until an embargo instituted by the US made it impossible for us to export the code from the US. The export embargo relating to some Intuit [...]

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Is Customer Service Dead?

November 5th, 2007 · Comments Off · Bookeepers

Remember old-fashioned customer service? It seems that these days shareholders do not really care about customers, and large companies believe they can treat customers however they like, because customers have no other choice. That seems to be the case with the supermarket chains who seems to be stocking more and more home-brand goods than displaying [...]

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Quickbooks Telephone Support

November 2nd, 2007 · Comments Off · Bookeepers

As bookkeepers, not only do we use the Quicken Quickbooks Accounting Software, but we also can offer Quickbooks telephone support. A client referred us to one of their friends, who was in a desperate position and needed some Quickbooks training. She was calling from Reedy Creek on the Gold Coast, so we could have organised [...]

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What You Learn MYOB Bookkeeping Course

November 1st, 2007 · Comments Off · Bookeepers

A lady contacted us as she’s just completing a MYOB Bookkeeping course. She’s excited about working as a bookkeeper and wants some help in starting out. Would it be reasonable to expect a MYOB Bookkeeping course to include some direction of the next steps to take for a bookkeeper starting out? This lady was quite [...]

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