Bookkeepers and Mobile Bookkeeping Services

How would you feel if you engaged a bookkeeping service that had no customer support? They were impossible to get hold of, there was never anyone in any authority who could make any decisions, and they never answered their emails or telephone calls?

You’d go to another bookkeeper where you got some customer support. Which brings the conclusion: Never deal with a company that has no (obvious) customer support.

There’s an increasing trend for large companies and groups of companies to hide behind 1800 numbers and post office boxes.

Their website may only have contact forms with no visible email addresses. The staff only has Christian names, never any surnames. There’s never any manager available to speak to, and the staff certainly do not have a direct phone number to contact a manager

If the management of a company are so hard to track down, then what is that company hiding?

There’s an Australian company that’s taken up yodelling with a team of telemarketers. They phone you up, saying that they are from Google, and that they’ll put your business on the front page of Google

When asked where they got the phone number from, they reply that they got it from the internet

“Oh, so you got our number from the internet?”
“Yes, that’s right”
So you know the name of our bookkeeping business?”
“Yes, that’s right”
“So have you searched for our bookkeeping business on the internet?”
“Yes, that’s right”
“So did you find our bookkeeping business on the front page of Google?
“Yes, that’s right”
“So just remind me again. If I understand you correctly, you are trying to sell advertsing to get us on the front page of google?”
“Yes, that’s right”
“But our bookkeeping business is already on the front page of Google … “
Click!! They put the phone down

If a yodelling company contacts you saying that they are from google, then hang up. They are scam artists, and have a reputation of taking their clients’ money, but not delivering the goods. They fail to respond to telephone calls or emails, and there’s never any management around