A while ago we were in a large Department Store at Pacific Fair in Broadbeach – “Do you have a XYZ card?”- What’s one of those? – “It’s a customer loyalty card!” – Oh, so you need a card for that these days, do you? What happened to the days when Customer Service resulted in Customer Loyalty?
That question created a blank and bemused look on the face of the floor staff! The marketing people at many large chain stores should head down to grass roots and see what’s happening in the community.
He gives us eight oranges, and as we turn to leave, he gives us an extra orange!
They should meet the Mushroom man at the Mudgeeraba Farmers Markets, on the Gold Coast, who’s business survives on customer loyalty – Now he’s curious to know what we’ve said about him; have a look HERE to see our previous entry
After seeing the mushroom man, we went to the man selling huge “blood” grapefruit, and some very tasty oranges, eight for three dollars. So he gives us the eight oranges, and as we turn to leave, he gives us an extra orange! These market traders understand the definition of customer service, something that the larger stores have forgotten.
Potential client contacts us because they wanted their bookwork done by yesterday
As bookkeepers, we too understand the need for customer service – so when a potential client contacts us, we know that they wanted their bookwork done by yesterday. This may mean that they are too busy to see us until next week, so we have to be quick and efficient in servicing their needs to catch up on lost time. So if you are in a panic with your bookwork, and are looking for good ‘ol customer service, contact us now for a speedy response
Next BAS due
