When a client ordered some MYOB accounting software last week, it should have been a straightforward process.
As MYOB professional partners we also act as retailers for MYOB, so that any clients needing some bookkeeping software can ask us to have the product delivered straight to their door. Hence the shipping address on the delivery docket.
When the courier company received the package and delivery instructions, they dutifully arrived at the suite of offices in Broadbeach, but could not find any business in that building listed as Yo2go
This is hardly surprising, since the address on the docket was that of our client, not the premises of our bookkeeping services. The courier company got back to base, then proceeded to make the necessary telephone calls to try and track down the correct delivery address.
How hard can it to be deliver bookkeeping software to the correct address? Well, it transpires that the courier company were diligent in making the delivery, which has to be signed for – so they were looking for an authorised signature to match the company name on the delivery docket “Yo2go”
When we contacted MYOB, they said that a “human error had been made” which was very unusual. So unusual indeed, since they had made the same error on previous occasions, and it is an error that is apparently “standard practice” at MYOB.
You would want your bookkeepers to be accurate, efficient, and speedy, wouldn’t you? We strive to save our bookkeeping clients time and money, providing a high level of service.
On this occasion, we were made out to be incompetent and unreliable because someone at MYOB decided that the contact name and company name to go with the shipping address were really unimportant.
Next BAS due
