Bookkeepers and Mobile Bookkeeping Services

We are often asked whether MYOB is better than Quickbooks.

Like many large companies these days, MYOB are not interested in their end users, they are only interested in their bottom line.

Do they care how the end users, or professional partners are treated? Not if you listen to John Moss, who’s one of their managers. He’s interested in the internal runnings of MYOB, but his attitude is that MYOB partners will come and go, for whatever reasons they choose. Does he care? Well, he pays lip service to that, but his actions speak louder. ….. Next …..

Does he care that the MYOB level of support is such that clients turn to professional bookkeepers rather than going to MYOB support? Not really – MYOB is only interested in selling their software. That’s why they bombard business owners with campaigns telling them why those business owners need to upgrade their MYOB software.

Small business owners understand the importance of customer service – if there’s a problem that’s brought to their attention by a client, they’ll do whatever it takes to remedy that problem.

MYOB, on the other hand, feel that a simple “sorry” will fix everything. Not surprising that they have such a high turnover of support staff at MYOB. The management obviously do not care about their staff, and so their staff really do not care about MYOB customers. MYOB doesn’t care if they stuff things up so that a bookkeeper loses a client – after all, they are only interested in selling software.

A number of bookkeepers that we’ve spoken to are weaning their clients off MYOB and moving them to other software such as Quickbooks – this could be a move that others will be following. Why would you recommend a software company that really doesn’t want to provide after sales support?